1. Who We Are

Website: www.catersaga.com
Company Name: PRISHA SOFTWARE
Business Address: 218, Level 6, 150 Feet Ring Road, Opposite Imperial Heights, Near West Zone BRTS, Rajkot 360005, India
Phone: +91 94084 61411
Email: info@catersaga.com

We are a software development company providing catering management solutions to businesses and individuals.

2. What Personal Data We Collect and Why

We may collect the following types of personal data:

  • Personal Information: Name, email address, phone number, company name, and login credentials for software access.

  • Transactional Data: Purchase history, subscription details, payment information (processed via secure payment gateways).

  • Technical Data: IP addresses, browser type, operating system, cookies, and analytics data.

  • Sensitive Data: Health or dietary information only if voluntarily provided for menu planning purposes.

Purpose of Collection:

  • To provide and improve our software services.

  • To respond to inquiries and provide customer support.

  • To process payments and manage subscriptions.

  • To comply with legal obligations and business regulations.

  • To provide personalized user experiences and analytics.

We collect personal data based on either your explicit consent or as required to fulfill contractual and legal obligations.

3. Comments

If you leave a comment on our site, we collect:

  • Name

  • Email address

  • Website (optional)

  • Comment content

This data is used solely to manage and display comments. By default, all comments are publicly visible.

4. Media

Any media files you upload (images, documents) may be publicly accessible. Please avoid uploading sensitive personal data unless necessary for our services.

5. Contact Forms

If you submit a contact form, we collect:

  • Name

  • Email address

  • Phone number (optional)

  • Message content

We retain this information for six months for customer service purposes. We do not use contact form data for marketing unless you explicitly opt-in.

6. Cookies

Our website uses cookies for:

  • Essential functionality: maintaining login sessions and site security.

  • Analytics: to understand site usage and improve services.

  • Third-party integrations: such as social media sharing or payment providers.

You can manage or disable cookies via your browser settings.

7. Analytics

We use analytics services to monitor site performance and user engagement. Analytics data collected is anonymous and aggregated. You can opt out of tracking through your browser settings or opt-out links provided by analytics providers.

8. Who We Share Your Data With

We may share your data with:

  • Payment Processors: for subscription and purchase transactions.

  • Cloud Services: for website hosting and data storage.

  • Third-party software providers: necessary for software functionality.

We ensure that all third-party providers comply with data protection standards and have valid privacy

9. How Long We Retain Your Data

  • Contact form submissions: 6 months

  • Analytics data: 1 year

  • Customer purchase and subscription records: 10 years

  • Account information for registered users: retained until account deletion

10. Your Rights Over Your Data

You have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Receive a copy of your data in a portable format

To exercise these rights, contact us at info@catersaga.com

11. Where Your Data Is Sent

Data may be stored or processed outside the European Union by our hosting and cloud providers. All transfers are safeguarded using standard contractual clauses and other industry-standard privacy measures.

12. Contact Information

For privacy-specific concerns, reach us at:

Data Protection Officer (DPO): Mr. Manas Rathod
Email: info@catersaga.com
Phone: +91 94084 61411

13. Additional Information

How We Protect Your Data

We use technical and organizational measures including:

  • Encryption of data in transit and at rest

  • Secure access controls and two-factor authentication

  • Staff training in data protection best practices

Data Breach Procedures

In case of a potential or actual data breach, we have internal reporting procedures and will notify affected users as per applicable law.

Third-Party Data

We may receive data about users from third-party integrations such as payment providers. This data is used only for the purposes agreed with the user.

Automated Decision-Making

Our software may include automated processing for menu recommendations. Decisions are based on user-provided inputs and do not affect legal rights. Users can request human review of automated decisions.

Regulatory Disclosures

We comply with all applicable privacy regulations in India and internationally for software products.

By using www.catersaga.com, you agree to this Privacy Policy. We may update it from time to time, and changes will be posted on this page.